Refund policy

Last updated: June 2026

Thank you for shopping with Melovina. Your satisfaction is important to us. Please read our Return & Refund Policy below.

30-Day Money-Back Guarantee

We proudly offer a 30-Day Money-Back Guarantee. If you are not completely satisfied with your purchase, please contact us through our Contact Form within 30 days of delivery. We will review your request and provide return instructions if applicable.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Damaged or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery through our Contact Form.

After reviewing your claim, we will provide either a replacement at no additional cost or a full refund.

Lost or Missing Packages

If your order has not arrived due to a confirmed shipping issue and has been in transit for more than 30 days, we will gladly provide either a replacement or a full refund.

If the tracking information shows that your order has been delivered but you have not received it, please contact us through our Contact Form. We will investigate the issue with the shipping carrier and determine the appropriate resolution based on the carrier’s findings.

Returns

Please contact us through our Contact Form before returning any item. Once your request has been reviewed, we will provide return instructions if applicable.

Return Shipping

Return shipping will be handled based on the circumstances of your return. Please contact us through our Contact Form before returning any item.

Order Cancellations

Orders may be canceled within 24 hours of purchase. Once an order has been processed or shipped, cancellation requests may no longer be possible.

Contact Us

If you have any questions regarding returns or refunds, please contact us through our Contact Form.

Thank you for choosing Melovina.